Refund & Return Policy

At Zeena Creations, we strive to deliver high-quality products to our customers. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Refund

Refunds are only applicable in case of a defective or damaged product. We do not offer refunds for any other reasons such as size issues, color preference, or change of mind.

2. Mandatory Video Proof

To request a refund, it is compulsory to provide a clear unboxing video showing the defect or damage.

• The video must be recorded while opening the package.
• The defect/damage should be clearly visible in the video.
• Requests without proper video proof will not be accepted.

3. Time Frame

All refund requests must be raised within 48 hours of delivery. Requests made after this period will not be considered.

4. Refund Process

• Once your request is approved, the refund will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.

5. Non-Refundable Cases

• No refund for wrong size selection.
• No refund for slight color variation due to screen differences.
• No refund for change of mind or personal preference.

6. Contact for Refund

To request a refund, please contact us with your order details and video proof:

Zeena Creations
Email: info@zeenacreations.com
Phone: +91-XXXXXXXXXX

Note: By placing an order, you agree to this refund policy.

Last Updated: March 2026